Frequently Asked Questions

The questions we get asked most, with the short answers. Anything not covered here can be emailed to us and will be answered by someone who has tried the pants on.

Orders & Payment

How do I pay?

With PayPal, a debit card or a credit card (Visa, Mastercard, American Express, Discover). Every payment runs through PayPal's gateway, and you do not need a PayPal account to pay by card. Details are on our Payment Methods.

When is my card charged?

Once, in full, at checkout. There are no recurring charges or installments.

Can I cancel or change my order?

Yes, within 24 hours of placing it, for any reason. After that, if the parcel has not left, we will still cancel it. The full terms are on our Cancel & Change Order Policy.

Will I get an order confirmation?

Yes, by email as soon as the order is placed, then a second email with tracking when the parcel ships.

Do you charge sales tax?

Sales tax is calculated at checkout where applicable and shown before you confirm.

Shipping

How much is shipping?

$4.95 flat per order to any US address, however many pairs are in the box.

When will my order ship?

Orders placed by 5:00 PM EST Monday through Friday enter processing that day, and processing takes 1 to 3 business days. Orders placed after the cutoff, on a closed day, or on a federal holiday enter processing on the next business day.

How long does delivery take?

5 to 7 business days in transit once the parcel leaves, or 6 to 10 business days from order to delivery in total. Our Shipping Policy has the full breakdown.

Do you ship outside the United States?

Not at the moment. We ship to all 50 states but not to P.O. Boxes, APO or FPO addresses, or US territories.

How do I track my parcel?

A tracking number is emailed when the parcel leaves. Follow it on the carrier's site or on our Order Tracking page.

My parcel is late or shows delivered but is not here. What now?

Email us. We open the carrier trace ourselves and replace or refund a confirmed loss in full.

Returns & Refunds

How long do I have to return a pair?

30 days from the delivery date, as long as the pair is unworn outside, unwashed, unaltered and still has its tags.

Who pays for return shipping?

We do. A prepaid return label lands in your inbox within 1 business day of your request, and there is no restocking fee or any other charge.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to give one.

Can I try the pants on first?

Yes. Try them on at home, sit down in them, walk around. That is a fitting, not wear, and the pair can still come back.

How long does a refund take?

The timeline runs from the day the pair reaches us and is set out on our Return & Refund Policy. Your bank may take a few further days to post it.

Can I exchange for a different size?

Yes. The fastest way is to order the new size now and return the first pair; we also offer a direct exchange with free shipping both ways. See our Return & Refund Policy.

Can I return a special order item?

Not for a change of mind. A special order item that arrives defective, damaged or incorrect is covered under our Return & Refund Policy.

What if my pants arrive damaged?

Email us within 7 days of delivery with a photograph. You get a replacement or a full refund including shipping, and usually you do not need to send the pair back.

Products & Sizing

What do you sell?

Women's pants in two leg shapes: a straight leg that falls to the top of the shoe, and a tapered ankle pant that stops just above the ankle bone. Both are stocked ready-made in standard US numeric sizes.

How do I choose a size?

Each listing gives the waist, hip, front rise and inseam of the pair. Measure a pair you already like, flat, and compare. If you are between two sizes, size to the hip; a waist can be taken in by a tailor and a hip cannot be let out.

What is the difference between the two leg shapes?

The straight leg keeps one width from the knee to the hem and covers the shoe. The tapered ankle narrows below the knee and ends above the ankle, so the shoe shows.

Can the hem be shortened?

The straight leg is finished with a plain hem that a tailor can take up. The tapered ankle is meant to be worn at its cropped length. A pair that has been altered cannot be returned.

Are the colors true to the photos?

As close as a screen allows. Fabric and lighting can shift a shade slightly, so if a color matters for a match, email us and we will describe it against the others.

Can I ask about a pair before I order?

Yes. Email us and someone who has tried the pair on will answer, usually the same business day.

Still Have a Question?

If it is not on this page, write to us and we will add it here for the next person too.

Thank you for shopping with us, and for wearing a good pair of pants far more days than anyone will ever notice.