Return & Refund Policy

Last Updated: October 2026

At Berkshirelegwear (accessible via https://berkshirelegwear.com), we want every pair of pants to pass the seated test in your own chair. If a pair does not, this policy explains how to send it back and what happens next, and none of it costs you anything.

The numbers are simple. You have 30 days from delivery to decide. We email a prepaid return label within 1 business day of your request, there are no fees of any kind, and your refund is completed within 7 business days of the pair reaching us.

By placing an order, you agree to the terms below. If you are unsure whether a return qualifies, email us at [email protected] before sending anything and we will tell you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers every pair of pants bought on this site, whether the return is for a fault or simply because the fit or the color was not right. Returns travel by mail using the label we send, and refunds are issued in US Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: the return request must reach us within 30 days of the delivery date shown on the carrier's tracking.
• Item condition: unworn outside the home, unwashed, and unaltered. Trying a pair on indoors, sitting in it, and walking around the house is expected.
• Packaging and tags: the hang tags still attached and the pair folded back into its original bag where possible. A bag that tore on opening is not a problem.
• Proof of purchase: your order number, which is in your confirmation email. We can look it up from your email address if you no longer have it.

Try the pants on at home the way you would wear them: with the shoes, seated, standing, walking the length of the hallway. That is not wear, it is the fitting, and a pair that has been tried on properly is still a pair we accept back.

4. How to Start a Return

1. Email [email protected] with your order number and the item you are sending back. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. Within 1 business day we reply with a prepaid return label attached and a short confirmation of what we are expecting.
3. Fold the pair along the leg, place it with its tags into a bag or box, attach the label, and hand the parcel to the carrier named on the label or drop it at one of their locations.
4. Keep the drop-off receipt until the refund email arrives. Tracking on the label lets both of us follow the parcel back.

No printer at home? Tell us in your first email and we send the label in a format the carrier can scan from a mobile screen at the counter.

5. Return Address

The prepaid label is already addressed. For your records, returns come to:

6. Refund Processing and the 7 Business Days Commitment

When the parcel arrives, we inspect it within 1 to 3 business days and email you the outcome either way. If the pair meets the criteria in section 3, the refund is released the same day the inspection closes. In every case, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

Once we release a refund, your bank or PayPal may take a further 2 to 5 business days to post it to your statement. If 10 business days have passed since our refund email and nothing has appeared, write to us and we will send you the transaction reference to take to your bank.

7. No Fees, in Any Form

• No restocking fee: $0.00, whatever the reason for the return.
• No processing fee: inspection and refunding cost you nothing.
• No out-of-pocket shipping: the label we email is prepaid, so you never pay a carrier to send a pair back.
• Full purchase price refunded: the amount you paid for the item comes back in full.

The original $4.95 shipping charge is refunded as well whenever the return is our fault: a defective pair, damage in transit, or the wrong item sent. On a change-of-mind return the original shipping charge is retained, and that is the only amount ever held back.

8. Damaged, Defective, or Incorrect Items

If a pair arrives damaged, with a fault, or is not what you ordered, email us within 7 days of delivery with a photograph. Those emails go to the front of the queue. We send a replacement or a full refund including the original shipping, whichever you prefer. Usually there is no need to send the pair back; when we do need it, a prepaid label is emailed within 1 business day.

9. Exchanges

The fastest route to a different size or color is to place a new order right away and return the first pair under this policy, so the replacement is on its way while the return travels back. If you would rather we handle it as a direct exchange, say so in your email and we will ship the replacement once the return is scanned by the carrier, with free shipping both ways.

If the size or color you want is out of stock when we come to exchange, we tell you before anything ships and you choose between waiting for a restock, a different item, or a full refund.

10. When Returns Are Not Accepted

We cannot accept the following for a refund or exchange:

• Items returned after 30 days from delivery.
• Items marked final sale or clearance at the time of purchase.
• Items that have been worn outside, washed, or altered, including a hem taken up.
• Items returned without their tags or original packaging where it was intact on arrival.
• Items without proof of purchase that we cannot match to an order.
• Gift cards and promotional free items.
• Special order items, unless defective, damaged or incorrect on arrival.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

Unsure whether a pair still qualifies, or waiting on a refund that has not posted? Write to us with the order number.

Thank you for shopping with us, and for wearing a good pair of pants far more days than anyone will ever notice.