Shipping Policy

Last Updated: October 2026

At Berkshirelegwear (accessible via https://berkshirelegwear.com), this page explains how an order gets from our shelves in Watertown, Connecticut to your door: what shipping costs, when a parcel leaves, how long it travels, and what we do when something goes wrong along the way.

A pair of pants is usually bought with a day in mind, a first week at a new job or a trip that already has a date, so knowing when the box will arrive matters as much as what is in it. We keep the numbers below fixed so you can plan around them.

By placing an order, you agree to the terms below. If a shipping question is not answered here, email us at [email protected] and we will be glad to help.

Shipping at a Glance

Where We Ship

We ship to street addresses in all 50 US states. Alaska and Hawaii are included at the same flat rate. We do not currently ship to P.O. Boxes, APO or FPO addresses, or US territories, because the carriers we use cannot give us tracking all the way to the door there. If your address falls just outside one of these, write to us anyway and we will see what can be done.

One Flat Rate

Shipping is $4.95 per order, whether the box holds one pair or four. There are no surcharges for Alaska, Hawaii, rural routes, or heavier parcels, and the rate is shown at checkout before you pay.

Order Cutoff

Orders placed by 5:00 PM EST Monday through Friday enter processing that same day. Orders placed after the cutoff, on a closed day, or on a federal holiday enter processing on the next business day. The cutoff follows our support hours, so if we are answering email, we are also packing orders.

Processing and Handling

Processing takes 1 to 3 business days. A business day means a day we are open, Monday through Friday, excluding federal holidays, and that definition applies everywhere on this site. During processing we pull the pair, check it flat against its listing, fold it along the leg, and hand it to the carrier. You receive an email at each step.

Transit Time and Total Estimate

Once the parcel is with the carrier, transit takes 5 to 7 business days depending on where in the country it is going. Adding handling, most orders arrive 6 to 10 business days after they are placed. These are estimates from the carriers, not guarantees, and the section on delays below explains what we do if a parcel runs past them.

Carriers

We ship with USPS, UPS and FedEx. The carrier is chosen per order by destination and parcel size, and it is named in your shipping confirmation so you know who will be at the door.

Tracking

A tracking number is emailed the moment the parcel is scanned by the carrier. You can follow it on the carrier's site or enter your order number and email on our Order Tracking page. Tracking usually shows its first movement within 24 hours of the email.

Split Shipments

If an order has to travel in more than one box, you pay one $4.95 charge and receive a separate tracking number for each box. We tell you before the first box leaves, so a parcel arriving alone is never a surprise.

Address Accuracy

We ship to the address exactly as entered at checkout. If you spot a typo after ordering, email us straight away with the order number and the corrected address and we will update it as long as the parcel has not left. If it has already left, write to us anyway and we will contact the carrier on your behalf to redirect it where the carrier allows.

Undeliverable and Returned Parcels

When a carrier cannot deliver a parcel and sends it back to us, we email you the day it arrives. You can choose a reshipment to a corrected address at no extra charge or a refund of the order in full, including the original shipping.

Lost or Stolen Parcels

If tracking has not moved for 5 business days, or shows delivered and the parcel is not there, email us. We open the carrier trace ourselves, keep you posted while it runs, and replace or refund a confirmed loss in full. You do not need to chase the carrier.

Damaged Parcels

If the box or the pants arrive damaged, email us within 7 days of delivery with a photograph of the damage. We send a replacement or a full refund including the original shipping. In most cases there is no need to send the damaged pair back; when we do need it, a prepaid return label is emailed within 1 business day.

Delays

If a parcel is running late, we email you before you have to ask, with the latest carrier update. You can wait, or you can cancel: refuse the delivery when it comes, or email us for a prepaid label to send it back unopened, and the order is refunded in full under our Cancel & Change Order Policy.

Holiday Schedule

We do not process or ship orders on federal holidays. Around those dates carriers also run slower, so an order placed in the days before a holiday may take the top end of the estimate. The cutoff and processing times above still apply on every business day either side.

Returns and Cancellations

Returns are covered under our Return & Refund Policy, with a prepaid return label emailed within 1 business day of the request. Cancellations and changes are covered under our Cancel & Change Order Policy.

Changes to This Policy

Rates and estimates on this page may change with the carriers. Any change is posted here with a new date at the top, and an order already placed keeps the terms shown when it was placed.

Shipping Questions

If an order is late, lost, or heading to the wrong address, write to us with the order number and we will take it from there.

Thank you for shopping with us, and for wearing a good pair of pants far more days than anyone will ever notice.